Our most frequently asked questions are in regards to shipping. If you have a question that is not answered on this page please send us an email or use the form on our contact page.
IMPORTANT NOTE ON SHIPPING: We recommend that you order WAY in advance if you’re purchasing for a specific event or date. Although processing and shipping generally take less than 14 business days, some items are literally traveling thousands of miles to reach you.
Look we REALLY don’t want to be associated with the bad memories of a late gift or a missing accessory that would have completed your outfit at that festival. Nope. We don’t want to be
Why is my order taking so long to arrive?
Our products ship from all over the world, from no central warehouse. Some of our products are made and shipped from the United States. Others are shipping directly from the manufacturer internationally. That’s why we only offer the single rate for shipping, it’s easier for you and it’s easier for us.
In the future, as our company grows, we will open a warehouse in the United States and ship strictly from there. We want to be able to offer competitive pricing on our shipping and products, as well as employ more folks. Until then, please support us so we get there.
Why is my order coming in multiple shipments?
Our products ship from all over the world directly from the vendor to you. We carry products from a variety of vendors and manufacturers, which means, depending on what you ordered, you could have items coming from multiple countries.
We hope to eliminate this in the future by moving into our own warehouse to ship from, but we’ve got a lot of growing to do to get there. Please help by supporting our store.
Where do you ship from?
SweetCloud’s home base is in Colorado. However, all of our shipping is carried out by third parties who ship directly from our vendors and manufacturers. Sometimes this means you’ll receive orders in multiple parts.
Where are you located?
Our base of operations is located in the gorgeous city of Colorado Springs, Colorado. We are open by appointment only. Send an email to email@example.com to schedule an appointment.
Why did I receive one part of my order so early/late?
Our products ship